Support

FAQ

Will my records survive a new phone or reinstall?: Yes, if you link an Apple or Google account in More → Settings. On the new phone, tap “Used IceNote before?” on the welcome screen and sign in with the same account. Records that aren’t linked to an account can’t be restored.
Does it work at rinks without a signal?: Yes. Logging, history and stats work offline and sync automatically once you’re back online.
How do I log a fall or under-rotation?: Tap an element to log a landing. Press and hold to choose fall, under-rotated or step-out. Use Undo to remove the last entry.
I’m not getting sharpening reminders: Check that notifications are allowed in iOS Settings → Notifications → IceNote. Reminders arrive at 9 a.m. on the due date.
A rink is missing or its information is out of date: Please email us the rink’s name and details. Always check official websites for hours before you go.
How do I delete my account and data?: Go to More → Settings → Delete account and data. This cannot be undone. If you can’t open the App, email us.

For bug reports and requests, please email us with your device model, iOS version and app version (shown at the bottom of More → Settings).